Terms & Conditions

Last updated: March 1, 2026

Welcome to Heken Travelscape. By accessing or using our website and services, you agree to be bound by these Terms and Conditions.

1. Acceptance of Terms

By accessing our website and using our travel services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

2. Services

Heken Travelscape provides travel planning, tour packages, accommodation bookings, transportation arrangements, and related travel services in Sri Lanka. All services are subject to availability and may be modified or discontinued at any time without prior notice.

3. Bookings and Payments

All bookings are subject to availability and confirmation. A deposit may be required to secure your booking, with the remaining balance due before your travel date as specified in your booking confirmation. Prices are quoted in the currency specified and are subject to change until a booking is confirmed. Payment methods accepted will be communicated during the booking process.

4. Cancellations and Refunds

Cancellation policies vary depending on the type of service booked. Please refer to your booking confirmation for specific cancellation terms and applicable fees. Refunds, where applicable, will be processed within a reasonable timeframe using the original payment method. We recommend purchasing travel insurance to cover unforeseen cancellations.

5. Travel Documents and Requirements

You are responsible for ensuring that you have all necessary travel documents, including a valid passport, visas, and any required health certificates. Heken Travelscape is not liable for any issues arising from insufficient or invalid travel documentation.

6. Liability

While we strive to ensure the accuracy of all information on our website, Heken Travelscape shall not be held liable for any inaccuracies, errors, or omissions. We act as an intermediary between you and third-party service providers and are not liable for any loss, damage, injury, or inconvenience arising from services provided by third parties.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, and design, is the property of Heken Travelscape and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

8. User Conduct

You agree to use our website and services responsibly and lawfully. You must not use our services for any unlawful purpose, attempt to gain unauthorized access to our systems, or interfere with the proper functioning of our website.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website and services after any modifications constitutes your acceptance of the updated terms.